Padam Akaun & Data Tupai Anda

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We’re sorry to see you go, but if you’d like to delete your Tupai account, we’ll make it simple.

How to Request Deletion

The fastest way is in the app: go to Profile → Settings → Delete account. Deletion there takes effect immediately.

You can also request deletion by email:

Email: hello@tupai.ai
Subject line: Account Deletion Request

Please include:

The name on your Tupai account
The email address or phone number registered to your account
(Optional) Any feedback on why you’re leaving, it helps us improve

You don’t need to be logged in or have the app installed to make this request.

What Happens Next

We’ll send you a confirmation email within 5 business days acknowledging your request.
Your account and personal data deletion will be processed within 90 days of confirmation.
You’ll receive a final email once the deletion is complete.

What Gets Deleted

Once your request is processed, we permanently delete:

Your account profile and login credentials
Your saved progress and in-app activity

What we may keep, and why

We retain a limited set of data only where we have a legitimate reason to:

Billing/transaction records — kept for 7 years to meet tax and accounting obligations.
Practice/Exam records — kept for 3 years where required by sponsoring stakeholders such as Foundation, if applicable.
Security and fraud-prevention records — limited, de-identified information that cannot be used to identify you or recover your phone number, kept for up to 12 months to prevent misuse of our free trial.

Anything not listed above is deleted in full.

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