{"id":7916,"date":"2026-07-09T16:22:02","date_gmt":"2026-07-09T08:22:02","guid":{"rendered":"https:\/\/tupai.ai\/?page_id=7916"},"modified":"2026-08-16T17:45:18","modified_gmt":"2026-08-16T09:45:18","slug":"account-deletion","status":"publish","type":"page","link":"https:\/\/tupai.ai\/ms\/account-deletion\/","title":{"rendered":"Pemadaman Akaun"},"content":{"rendered":"\n\t\t<div id=\"fws_6a8b8219d800e\"  data-column-margin=\"default\" data-midnight=\"dark\"  class=\"wpb_row vc_row-fluid vc_row\"  style=\"padding-top: 0px; padding-bottom: 0px; \"><div class=\"row-bg-wrap\" data-bg-animation=\"none\" data-bg-animation-delay=\"\" data-bg-overlay=\"false\"><div class=\"inner-wrap row-bg-layer\" ><div class=\"row-bg viewport-desktop\"  style=\"\"><\/div><\/div><\/div><div class=\"row_col_wrap_12 col span_12 dark left\">\n\t<div  class=\"vc_col-sm-2 wpb_column column_container vc_column_container col no-extra-padding inherit_tablet inherit_phone flex_gap_desktop_10px \"  data-padding-pos=\"all\" data-has-bg-color=\"false\" data-bg-color=\"\" data-bg-opacity=\"1\" data-animation=\"\" data-delay=\"0\" >\n\t\t<div class=\"vc_column-inner\" >\n\t\t\t<div class=\"wpb_wrapper\">\n\t\t\t\t\n\t\t\t<\/div> \n\t\t<\/div>\n\t<\/div> \n\n\t<div  class=\"vc_col-sm-8 wpb_column column_container vc_column_container col no-extra-padding inherit_tablet inherit_phone flex_gap_desktop_10px \"  data-padding-pos=\"all\" data-has-bg-color=\"false\" data-bg-color=\"\" data-bg-opacity=\"1\" data-animation=\"\" data-delay=\"0\" >\n\t\t<div class=\"vc_column-inner\" >\n\t\t\t<div class=\"wpb_wrapper\">\n\t\t\t\t<div class=\"nectar-responsive-text nectar-link-underline-effect\"><h1 class=\"text-text-100 mt-3 -mb-1 text-[1.375rem] font-bold\" data-sourcepos=\"1:1-1:35;0-34\">Delete Your Tupai Account &amp; Data<\/h1>\n<\/div>\n<div class=\"wpb_text_column wpb_content_element \" >\n\t<p class=\"font-claude-response-body break-words whitespace-normal\" data-sourcepos=\"3:1-3:98;36-133\">We&#8217;re sorry to see you go, but if you&#8217;d like to delete your Tupai account, we&#8217;ll make it simple.<\/p>\n<h2 class=\"text-text-100 mt-3 -mb-1 text-&#091;1.125rem&#093; font-bold\" data-sourcepos=\"5:1-5:27;135-161\"><\/h2>\n<\/div>\n\n\n\n\n\t\t\t<\/div> \n\t\t<\/div>\n\t<\/div> \n\n\t<div  class=\"vc_col-sm-2 wpb_column column_container vc_column_container col no-extra-padding inherit_tablet inherit_phone flex_gap_desktop_10px \"  data-padding-pos=\"all\" data-has-bg-color=\"false\" data-bg-color=\"\" data-bg-opacity=\"1\" data-animation=\"\" data-delay=\"0\" >\n\t\t<div class=\"vc_column-inner\" >\n\t\t\t<div class=\"wpb_wrapper\">\n\t\t\t\t\n\t\t\t<\/div> \n\t\t<\/div>\n\t<\/div> \n<\/div><\/div>\n\t\t<div id=\"fws_6a8b8219d8ec8\"  data-column-margin=\"default\" data-midnight=\"dark\"  class=\"wpb_row vc_row-fluid vc_row\"  style=\"padding-top: 0px; padding-bottom: 0px; \"><div class=\"row-bg-wrap\" data-bg-animation=\"none\" data-bg-animation-delay=\"\" data-bg-overlay=\"false\"><div class=\"inner-wrap row-bg-layer\" ><div class=\"row-bg viewport-desktop\"  style=\"\"><\/div><\/div><\/div><div class=\"row_col_wrap_12 col span_12 dark left\">\n\t<div  class=\"vc_col-sm-2 wpb_column column_container vc_column_container col no-extra-padding inherit_tablet inherit_phone flex_gap_desktop_10px \"  data-padding-pos=\"all\" data-has-bg-color=\"false\" data-bg-color=\"\" data-bg-opacity=\"1\" data-animation=\"\" data-delay=\"0\" >\n\t\t<div class=\"vc_column-inner\" >\n\t\t\t<div class=\"wpb_wrapper\">\n\t\t\t\t\n\t\t\t<\/div> \n\t\t<\/div>\n\t<\/div> \n\n\t<div  class=\"vc_col-sm-8 wpb_column column_container vc_column_container col no-extra-padding inherit_tablet inherit_phone flex_gap_desktop_10px \"  data-padding-pos=\"all\" data-has-bg-color=\"false\" data-bg-color=\"\" data-bg-opacity=\"1\" data-animation=\"\" data-delay=\"0\" >\n\t\t<div class=\"vc_column-inner\" >\n\t\t\t<div class=\"wpb_wrapper\">\n\t\t\t\t<div class=\"nectar-responsive-text nectar-link-underline-effect\"><h2 class=\"text-text-100 mt-3 -mb-1 text-[1.125rem] font-bold\" data-sourcepos=\"5:1-5:27;135-161\">How to Request Deletion<\/h2>\n<\/div>\n<div class=\"wpb_text_column wpb_content_element \" >\n\t<p>The fastest way is in the app: go to Profile \u2192 Settings \u2192 Delete account. Deletion there takes effect immediately.<\/p>\n<p>You can also request deletion by email:<\/p>\n<p>Email: <a href=\"mailto:hello@tupai.ai\">hello@tupai.ai<\/a><br \/>\nSubject line: Account Deletion Request<\/p>\n<p>Please include:<\/p>\n<ul>\n<li>The name on your Tupai account<\/li>\n<li>The email address or phone number registered to your account<\/li>\n<li>(Optional) Any feedback on why you&#8217;re leaving, it helps us improve<\/li>\n<\/ul>\n<p>You don&#8217;t need to be logged in or have the app installed to make this request.<\/p>\n<\/div>\n\n\n\n<div class=\"nectar-responsive-text nectar-link-underline-effect\"><h3 class=\"text-text-100 mt-3 -mb-1 text-[1.125rem] font-bold\" data-sourcepos=\"19:1-19:21;579-599\">What Happens Next<\/h3>\n<\/div>\n<div class=\"wpb_text_column wpb_content_element \" >\n\t<ul>\n<li class=\"font-claude-response-body whitespace-normal break-words pl-2\" data-sourcepos=\"21:1-21:90;601-690\">\u00a0We&#8217;ll send you a confirmation email within 5 business days acknowledging your request.<\/li>\n<li class=\"font-claude-response-body whitespace-normal break-words pl-2\" data-sourcepos=\"21:1-21:90;601-690\">Your account and personal data deletion will be processed within 90 days of confirmation.<\/li>\n<li class=\"font-claude-response-body whitespace-normal break-words pl-2\" data-sourcepos=\"21:1-21:90;601-690\">You&#8217;ll receive a final email once the deletion is complete.<\/li>\n<\/ul>\n<\/div>\n\n\n\n\n\t\t\t<\/div> \n\t\t<\/div>\n\t<\/div> \n\n\t<div  class=\"vc_col-sm-2 wpb_column column_container vc_column_container col no-extra-padding inherit_tablet inherit_phone flex_gap_desktop_10px \"  data-padding-pos=\"all\" data-has-bg-color=\"false\" data-bg-color=\"\" data-bg-opacity=\"1\" data-animation=\"\" data-delay=\"0\" >\n\t\t<div class=\"vc_column-inner\" >\n\t\t\t<div class=\"wpb_wrapper\">\n\t\t\t\t\n\t\t\t<\/div> \n\t\t<\/div>\n\t<\/div> \n<\/div><\/div>\n\t\t<div id=\"fws_6a8b8219d954e\"  data-column-margin=\"default\" data-midnight=\"dark\"  class=\"wpb_row vc_row-fluid vc_row\"  style=\"padding-top: 0px; padding-bottom: 0px; \"><div class=\"row-bg-wrap\" data-bg-animation=\"none\" data-bg-animation-delay=\"\" data-bg-overlay=\"false\"><div class=\"inner-wrap row-bg-layer\" ><div class=\"row-bg viewport-desktop\"  style=\"\"><\/div><\/div><\/div><div class=\"row_col_wrap_12 col span_12 dark left\">\n\t<div  class=\"vc_col-sm-2 wpb_column column_container vc_column_container col no-extra-padding inherit_tablet inherit_phone flex_gap_desktop_10px \"  data-padding-pos=\"all\" data-has-bg-color=\"false\" data-bg-color=\"\" data-bg-opacity=\"1\" data-animation=\"\" data-delay=\"0\" >\n\t\t<div class=\"vc_column-inner\" >\n\t\t\t<div class=\"wpb_wrapper\">\n\t\t\t\t\n\t\t\t<\/div> \n\t\t<\/div>\n\t<\/div> \n\n\t<div  class=\"vc_col-sm-8 wpb_column column_container vc_column_container col no-extra-padding inherit_tablet inherit_phone flex_gap_desktop_10px \"  data-padding-pos=\"all\" data-has-bg-color=\"false\" data-bg-color=\"\" data-bg-opacity=\"1\" data-animation=\"\" data-delay=\"0\" >\n\t\t<div class=\"vc_column-inner\" >\n\t\t\t<div class=\"wpb_wrapper\">\n\t\t\t\t<div class=\"nectar-responsive-text nectar-link-underline-effect\"><h2>What Gets Deleted<\/h2>\n<\/div>\n<div class=\"wpb_text_column wpb_content_element \" >\n\t<p>Once your request is processed, we permanently delete:<\/p>\n<ul>\n<li>Your account profile and login credentials<\/li>\n<li>Your saved progress and in-app activity<\/li>\n<\/ul>\n<\/div>\n\n\n\n<div class=\"nectar-responsive-text nectar-link-underline-effect\"><h3>What we may keep, and why<\/h3>\n<\/div>\n<div class=\"wpb_text_column wpb_content_element \" >\n\t<p>We retain a limited set of data only where we have a legitimate reason to:<\/p>\n<ul>\n<li>Billing\/transaction records \u2014 kept for 7 years to meet tax and accounting obligations.<\/li>\n<li>Practice\/Exam records \u2014 kept for 3 years where required by sponsoring stakeholders such as Foundation, if applicable.<\/li>\n<li>Security and fraud-prevention records \u2014 limited, de-identified information that cannot be used to identify you or recover your phone number, kept for up to 12 months to prevent misuse of our free trial.<\/li>\n<\/ul>\n<p>Anything not listed above is deleted in full.<\/p>\n<\/div>\n\n\n\n<div class=\"nectar-responsive-text nectar-link-underline-effect\"><h3><b>Subscriptions<\/b><\/h3>\n<\/div>\n<div class=\"wpb_text_column wpb_content_element \" >\n\t<p>PLEASE NOTE that if you subscribed through the App Store, Google Play or our website, deleting your account may not cancel that subscription in the respective stores due to the store policies \u2014 billing continues until you cancel it separately through your App Store or Play Store account settings.<\/p>\n<\/div>\n\n\n\n\n\t\t\t<\/div> \n\t\t<\/div>\n\t<\/div> \n\n\t<div  class=\"vc_col-sm-2 wpb_column column_container vc_column_container col no-extra-padding inherit_tablet inherit_phone flex_gap_desktop_10px \"  data-padding-pos=\"all\" data-has-bg-color=\"false\" data-bg-color=\"\" data-bg-opacity=\"1\" data-animation=\"\" data-delay=\"0\" >\n\t\t<div class=\"vc_column-inner\" >\n\t\t\t<div class=\"wpb_wrapper\">\n\t\t\t\t\n\t\t\t<\/div> \n\t\t<\/div>\n\t<\/div> \n<\/div><\/div>\n\t\t<div id=\"fws_6a8b8219d9ba6\"  data-column-margin=\"default\" data-midnight=\"dark\"  class=\"wpb_row vc_row-fluid vc_row\"  style=\"padding-top: 0px; padding-bottom: 0px; \"><div class=\"row-bg-wrap\" data-bg-animation=\"none\" data-bg-animation-delay=\"\" data-bg-overlay=\"false\"><div class=\"inner-wrap row-bg-layer\" ><div class=\"row-bg viewport-desktop\"  style=\"\"><\/div><\/div><\/div><div class=\"row_col_wrap_12 col span_12 dark left\">\n\t<div  class=\"vc_col-sm-2 wpb_column column_container vc_column_container col no-extra-padding inherit_tablet inherit_phone flex_gap_desktop_10px \"  data-padding-pos=\"all\" data-has-bg-color=\"false\" data-bg-color=\"\" data-bg-opacity=\"1\" data-animation=\"\" data-delay=\"0\" >\n\t\t<div class=\"vc_column-inner\" >\n\t\t\t<div class=\"wpb_wrapper\">\n\t\t\t\t\n\t\t\t<\/div> \n\t\t<\/div>\n\t<\/div> \n\n\t<div  class=\"vc_col-sm-8 wpb_column column_container vc_column_container col no-extra-padding inherit_tablet inherit_phone flex_gap_desktop_10px \"  data-padding-pos=\"all\" data-has-bg-color=\"false\" data-bg-color=\"\" data-bg-opacity=\"1\" data-animation=\"\" data-delay=\"0\" >\n\t\t<div class=\"vc_column-inner\" >\n\t\t\t<div class=\"wpb_wrapper\">\n\t\t\t\t<div class=\"nectar-responsive-text nectar-link-underline-effect\"><h2 class=\"text-text-100 mt-3 -mb-1 text-[1.125rem] font-bold\" data-sourcepos=\"36:1-36:17;1318-1334\">Questions?<\/h2>\n<\/div>\n<div class=\"wpb_text_column wpb_content_element \" >\n\t<p><span style=\"font-weight: 400;\"><br \/>\nContact us at <a href=\"mailto:hello@tupai.ai\">hello@tupai.ai<\/a> and see our <a href=\"https:\/\/tupai.ai\/privacy-policy\/\">Privacy Policy<\/a> for more information on how we handle your data.<br \/>\n<\/span><\/p>\n<\/div>\n\n\n\n\n\t\t\t<\/div> \n\t\t<\/div>\n\t<\/div> \n\n\t<div  class=\"vc_col-sm-2 wpb_column column_container vc_column_container col no-extra-padding inherit_tablet inherit_phone flex_gap_desktop_10px \"  data-padding-pos=\"all\" data-has-bg-color=\"false\" data-bg-color=\"\" data-bg-opacity=\"1\" data-animation=\"\" data-delay=\"0\" >\n\t\t<div class=\"vc_column-inner\" >\n\t\t\t<div class=\"wpb_wrapper\">\n\t\t\t\t\n\t\t\t<\/div> \n\t\t<\/div>\n\t<\/div> \n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"Delete Your Tupai Account &amp; Data We're sorry to see you go, but if you'd like to delete your Tupai account, we'll make it simple. How to Request Deletion The...","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-7916","page","type-page","status-publish"],"_links":{"self":[{"href":"https:\/\/tupai.ai\/ms\/wp-json\/wp\/v2\/pages\/7916","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/tupai.ai\/ms\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/tupai.ai\/ms\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/tupai.ai\/ms\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/tupai.ai\/ms\/wp-json\/wp\/v2\/comments?post=7916"}],"version-history":[{"count":14,"href":"https:\/\/tupai.ai\/ms\/wp-json\/wp\/v2\/pages\/7916\/revisions"}],"predecessor-version":[{"id":7948,"href":"https:\/\/tupai.ai\/ms\/wp-json\/wp\/v2\/pages\/7916\/revisions\/7948"}],"wp:attachment":[{"href":"https:\/\/tupai.ai\/ms\/wp-json\/wp\/v2\/media?parent=7916"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}