Delete Your Tupai Account & Data

To request deletion of your Tupai account and associated data, send us an email:

Email: [email protected] Subject line: Account Deletion Request

Please include:

• The name on your Tupai account
• The email address or phone number registered to your account
• (Optional) Any feedback on why you’re leaving, it helps us improve

You don’t need to be logged in or have the app installed to make this request.

• We’ll send you a confirmation email within 5 business days acknowledging your request.
• Your account and personal data deletion will be processed within 30 days of confirmation.
• You’ll receive a final email once the deletion is complete.

Once your request is processed, we permanently delete:

• Your account profile and login credentials
• Your saved progress, submissions, and in-app activity
• Any content you’ve created or uploaded through the app

We retain a limited set of data only where we have a legitimate reason to:

• Billing/transaction records — kept for 7 years to meet tax and accounting obligations.
• Practice/Exam records — kept for 3 years where required by sponsoring stakeholders such as Foundation, if applicable.
• Security and fraud-prevention logs — kept briefly to protect against abuse.

Anything not listed above is deleted in full; nothing is merely deactivated or hidden.

If you subscribed through the App Store or Google Play, deleting your account does not cancel that subscription — billing continues until you cancel it separately through your App Store or Play Store account settings.

Contact us at [email protected] and see our Dasar Privasi for more on how we handle your data.